🔁 Refund & Return Policy – Apex Peptides

Last Updated: August 2025

At Apex Peptides, we value our customers and strive to provide the highest quality research products. Due to the sensitive and specialized nature of our products, our refund and return policy is outlined below.

📦 Return Eligibility

All products sold are intended strictly for laboratory research purposes only.
Because of this, returns are generally not accepted.
Exceptions may be made only if:
– You receive an incorrect item.
– Your order arrives damaged or defective.

🕒 Timeframe for Reporting Issues

If you believe your order qualifies for a replacement or refund, you must contact us within **7 days of receiving your package**. Requests made after this period cannot be considered.

✅ Approved Returns

If your claim is approved, we may provide:
– A replacement of the product (if available), or
– A refund issued back to your original payment method.

Please note: shipping fees are non-refundable.

🚫 Non-Returnable Items

Due to safety and compliance reasons, we cannot accept returns of:
– Opened products
– Used products
– Products purchased for purposes other than research use

⚠️ Customer Responsibility

It is the customer’s responsibility to ensure safe handling, storage, and disposal of all products purchased from Apex Peptides. We cannot accept liability for misuse, mishandling, or improper storage.

✉️ Contact for Returns

To request a return or report an issue, please contact our support team:

Apex Peptides
Email: customersupport@apex-peptides.com
Website: https://apex-peptides.com